Student Email Support

Chepstow Schools Student Email Service is a fully internet based service that can be accessed from anywhere you have Internet access via the Outlook Web App which is accessible at: http://www.chepstowschool.net/studentemail 

We recommend using this Outlook Web App to access your student email account however access is also available from mobile devices and through an email client which can use IMAP or Exchange to connect to the service. Detail can be found below.

Configuring email on your device

To set up your account on your device use the step-by-step help sheets below. If the device that you would like to connect your account to is not covered in the help sheets please contact IT Support who will aim to provide further technical support if needed.

Apple devices (iOS 7 and above)

Apple devices (previous versions)

Android devices

Windows Phone

Windows 8

Outlook 2007 and 2010

Outlook 2013

Mac Mail

Other IMAP clients

 

Mailbox Quotas

All students have a standard mailbox storage quota of 50GB. On approaching this size limit you will receive email notifications to free up space as follows:

Mailbox Size

Status

Action Required

49.50GB

Warning Email

Users should start to delete
unwanted emails

49.75GB

Prohibit Send

Users cannot send email until they
delete sufficient emails to below 49.50GB

50.00GB

Prohibit Send / Receive

Incoming mail is rejected and
a non-delivery note is returned to senders

Deleted Item Recovery

A restore utility is available to retrieve deleted messages or mail folders from the Deleted Items folder for up to 30 days. If this utility is required please contact IT Support, please be sure to include as much detail as possible.

Note: After 30 days the contents of the Recover Deleted Items folder is permanently deleted and cannot be retrieved by IT Support.

 

Junk Mail

This new services scans and removes all email categorised as spam before it reaches any @chepstow.school or chepstowschool.net address. The spam filters are constantly updated, however, it is almost impossible to detect 100% of spam. If you receive any email that you are concerned about, please contact a member of staff.

 

Virus Protection

All incoming and outgoing emails either internally or externally are scanned for viruses.

 

By logging in and using student email you are agreeing to abide by the following IT Services Rules and Regulations:

 

• Information Security Policy

• Acceptable Use Policy for Telephone, Email and Internet Use

• Acceptable Use Policy for the Use of Computing Facilities

 

Help and Support

For help and support contact IT Support,  studentemailsupport@chepstow.school